Free Shipping Continental USA
*Free Shipping On All Orders Lower Continental 48 United States!
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30 Day Money Back Guarantee On All Products
The new products you purchase from HeatSurge are satisfaction guaranteed. If any product fails to meet your reasonable expectations, it may be returned for a replacement or refund less shipping. The product must be returned in the original packaging or in pre-approved packaging within the 30-day period.
1 Year Free Warranty On All Products
HeatSurge covers the new units under a One-Year Limited Warranty. HeatSurge guarantees they will repair or replace a malfunctioning unit or will issue a refund to malfunctions which occur during normal use and normal operating conditions on products that are purchased as “new” (excludes Scratch & Dent Units)
SHIPPING POLICY:
NORMAL SHIPPING PERIOD IS 1-2 BUSINESS DAYS. WE OFFER DOMESTIC SHIPPING WITHIN THE CONTIGUOUS UNITED STATES.
YOU WILL GET A SHIPPING CONFIRMATION EMAIL WITH YOUR TRACKING NUMBER ONCE YOUR ORDER HAS SHIPPED.
*If your shipping address or contact details are incorrect, please contact us immediately and we will try to submit your requests prior to shipping, but please note that we cannot guarantee any changes once your order has been processed.
ALASKA & HAWAII:
Additional charge for shipping to Alaska and Hawaii. This is due to the bulk and weight of our fireplaces, and the shipment availability to these two states. The shipping charge is on a ‘per order’ basis with the heaviest item determining the flat rate charge.
INTERNATIONAL ORDERS:
WE DO NOT CURRENTLY SHIP INTERNATIONALLY.
ALL INTERNATIONAL ORDERS ARE SUBJECT TO DUTIES AND IMPORT TAXES AND ARE NOT INCLUDED IN YOUR ORDER TOTAL.