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Frequently Asked Questions
How are the mantles made?
Our Heat-n-Glow mantle is made of 100% real wood by Amish craftsmen right here in Ohio. The top of the mantle and the solid front trim pieces are made of furniture-grade Maple, and the box frame is a cabinet-grade plywood with real wood veneer.
- Hand-cut precision pieces
- Hand rubbed to accent wood’s character
- Hand stained w/ heat resistant catalyzed varnish
- Uses mortise joints and Kreg drilled design
- 4 screws bolt the unit into the mantel
- Fluted trim sides & cove trim top
Who made the Power Unit?
They’re manufactured by a company in China.
Is the front of the Power Unit enclosed?
Yes. And it’s made from tempered glass so it’s cool to the touch.
Is it UL or ETL listed?
Yes, all of the Heat Surge products are ETL listed. This means that each has been submitted to Electrical Testing Labs and that ETL has certified the unit as safe.
Free Shipping - to the Lower 48 States
All of our products include Free Shipping to any of the lower Continental 48 United States!
But this also means there is an additional charge for shipping to Alaska and Hawaii. This is due to the bulk and weight of our fireplaces, and the shipment availability to these two states. The shipping charge is on a ‘per order’ basis with the heaviest item determining the flat rate charge.